FAQ
Orders
Below are some of are common questions about orders
We accept Visa, Mastercard, American Express, Maestro, Union Pay, Bancontact, iDeal, Shopify Pay, Apple Pay, Google Pay and PayPal
After placing your order and completing the transaction, we are unable to modify its contents. We apologize for any inconvenience this may cause, but adjustments must be made upon receipt and processed through our return/exchange procedure.
If you need to update your shipping address, please reach out to us at hello@zeasbrand.com, and we'll do our best to assist you. Alternatively, once you receive the tracking number, you may contact the shipping agency directly to request an address change.
Cancellation requests are not accommodated once an order is placed. By finalizing your purchase, you acknowledge and agree to our terms of use.
We apologize for any inconvenience this may cause, but any adjustments must be handled upon receipt and processed through our designated return process.
Please check your spam or junk folder, as your confirmation email may have been filtered there.
If you cannot locate it, please reach out to us at hello@zeasbrand.com, and we'll assist you in locating it. If needed, we can update your purchase email and resend the confirmation.
To ensure you receive our emails in the future, please add us to your trusted contacts list and verify that the email address used for your purchase is accurate.
Products, shipping and returns
Below are some common questions about products, shipping, returns, and exchanges
When purchasing online, finding the perfect size can be challenging. To ensure that you can confidently order garments that fit just right, we've included a comprehensive sizing guide below each item on our website.
If you still have any uncertainties, please don't hesitate to reach out to us via email at hello@zeasbrand.com. We're here and eager to assist you.
The tracking number will be automatically sent to the email associated with your purchase once we hand over the package to the shipping company. If more than 1 business day has passed and you haven't received any email, please contact us at hello@zeasbrand.com.
Shipping to Spain may take 2 - 3 business days. If your order totals €100 or more, shipping is complimentary. Otherwise, a flat rate shipping fee of €6 will be added to your order.
For shipments to other European Union countries, estimated delivery time is 3 - 6 business days with a flat rate shipping fee of €15. If your order totals €200 or more, shipping is complimentary.
In certain instances, delays may occur due to holidays or external factors. For instance, during peak periods such as Black Friday, orders may experience longer processing times. Should you have any inquiries or encounter any issues with your order, please reach out to our customer service team at hello@zeasbrand.com, providing your name and order number.
Our logistics partner will reach out to you in the event of a failed delivery to ensure prompt receipt of your package. Alternatively, you have the option to directly liaise with the transport services handling your order by phone or through their website to schedule a re-delivery.
There are two primary reasons for non-receipt of your order:
- Incorrect address: We advise verifying the accuracy of the provided address.
- Failed deliveries: An Post will attempt delivery up to two times before offering the option to collect the package from a designated parcel shop.
Should delivery ultimately prove unsuccessful and the package is returned to the sender, upon its receipt at our warehouse, a refund will be processed. Please note, we do not re-ship orders.
For further assistance, please don't hesitate to reach out to us at hello@zeasbrand.com.
You can find our refund policy and read it carefully here.
You can easily submit your return or exchange request using our online form, requiring only your order number and email address. Our streamlined exchange and return process enables you to promptly receive both a return label via email and a refund, issued back to your original payment method or via an IBAN number if preferred.
Please note that Zeas Limited is not liable for any costs associated with delivery logistics for refund requests.
Once your order has been shipped, you have a 30-day window to initiate your exchange or return request, provided it complies with our exchange policy terms.
We strive diligently to maintain the highest quality standards for our garments and ensure they are free from any defects. However, despite our best efforts, occasional issues may arise beyond our control. Should you have any concerns regarding a faulty or damaged item, please submit a request through this form and attach relevant images.
Rest assured, all items we offer are guaranteed against manufacturing defects. In the event of a defective product, it may be necessary to conduct an inspection prior to processing a refund or exchange. This could involve returning the product to our Returns Center for evaluation.